With proper care, the surfaces made of Corian® in your home will stay looking like new for many years. A worktop with Corian® made by a fabricator certified by DuPont (member of the “Corian® Quality Network”) is warranted for 10 years against fabrication and installation defects. And, if you decide to sell your home, your warranty is transferable to the new owners.
For details, see the text of the warranty in the “Use & Care” leaflet (click here to download it) and/or contact DuPont.
DuPont Quality Network Principles
DuPont is a name you can depend on for quality. Commitment to our customers does not end with a sale. DuPont has a large network of trained and certified professionals to ensure that installation/fabrication goes smoothly so that end-consumers are completely satisfied with their purchase – whether the application is residential or commercial.
Backed by a 10-year Limited Warranty, Corian® is tough enough to stand up to everyday realities of a busy home.
An exceptional network strengthens our reputation for quality.
DuPont has developed a Quality Network of fabricators who are dedicated to delivering the very best standards of installation and service. Their primary goal and attitudes are to ensure that customers are highly satisfied with their Corian® installations.
What is Quality Network?
Members of the Quality Network are committed to ensuring that customers receive the highest quality product and service from ALL the companies in the supply chain. Its members are Certified Fabricators and Service Centres. All Quality Network members have been assessed and trained by DuPont in how to fabricate, install, repair and maintain Corian®. They are also responsible for applying and fulfilling the 10-Year Limited Installed Warranty Program.
A Corian® Quality Network logo has been created to support the Corian® logo, not to replace it.
What is the 10-Year Limited Installed Warranty Program?
DuPont offers two levels of warranty protection for Corian®: on product level and on installation level.
The product warranty is standard for all Corian® products and ensures that they will be free of manufacturing defects for a period of 10 years after purchase. A higher level of coverage, the Limited Installed Warranty, is only available when fabrication and installation are carried out by a Corian® Certified Fabricator. This Limited Installed Warranty expands the product warranty and also ensures that fabrication and installation of the finished product will be free of defects.
What is a Certified Fabricator?
An Certified Fabricator is trained by DuPont and works accordingly to Dupont’s guidelines. He receives technical updates via protected websites and Newsletters.
Membership of the Quality Network demonstrates to customers that he is ready to do everything it takes to deliver the highest quality and to maintain the highest levels of customer satisfaction.
The Certified Fabricator maintains the responsibility for ensuring that the final installed quality is done as per DuPont's guidelines and meets or exceeds the customer's requirements.
How does a fabricator become certified?
Any fabricator working with Corian® can become certified. All it takes is the right attitude and craftsmanship! After having followed a DuPont training, the fabricator can apply to become a part of the Quality Network group. The fabricator agrees to a workshop and staff inspection and assessment by a Corian® Service Centre by showing a Corian® piece of art to show he works accordingly to the Dupont guidelines.
The fabricator demonstrates a positive attitude to promoting the Corian® product.
After thorough inspection legalised contracts are being exchanged between DuPont and the Corian® fabricator.
What is the advantage of being part of the Quality Network?
Our warranty process starts at installation, when your customer will have his chance to inspect his surface to insure that he is completely satisfied right from the start. Most important though is that your asset makes sure that the Corian® surface is covered by the DuPont limited warranty.
Warranty
The 10-year Limited Installed Warranty applies to the owner of a permanent installation of Corian® when installed by a Dupont Certified Fabricator. Due to the unique properties of Corian®, the Certified Fabricator or Service Centre will repair rather than replace, without charge, the Corian® product if it fails due to any manufacturing defect during the first 10 years after initial installations, except for damage caused by physical, chemical or other abuse, damage from excessive heat, use in certain applications or acts of nature. (Please consult the Corian® Use & Care guidelines with warranty conditions)
This warranty does not cover products made by other suppliers or manufacturers, nor does it cover installations of Corian® which are not performed by DuPont Certified Fabricators.
Corian® warranty is transferable to the next purchaser of a home providing the new owner writes to DuPont to register the installation under the new owner’s name.
Applications in saunas, showerpans, steamrooms and outdoors uses are excluded.
A proof of purchase needs to be submitted with every warranty request!
Repair or Replace
DuPont will repair any area of the installation that has a manufacturing defect. If a repair is not possible, DuPont will replace the defective area of the installation. DuPont will pay for the cost of the product, labour involved in the removal and replacement of the original installation or product. The Certified Fabricator will be responsible for any other costs associated with or arising out of the repair or replacement. Whether DuPont performs repair or replacement of your installation, we will seek to obtain the best possible result, but exact colour match cannot be guaranteed. Should we elect to replace your Corian® installation, your warranty will continue from the original date of installation and not from the date of repair or replacement.
Corian® Service Centre
Dupont appoints a Service Centre to perform warranty in the sense of repairing a damage and offer general care and maintenance work and to use, display and promote the Corian® branding in according with DuPont’s guidelines.
The Service Centre works according to pre-determined rates, instructed by DuPont.
They execute Quality Network inspections.
They honour all warranty claims per DuPont guidelines, using best efforts to repair or replace.
Above all they judge a complaint objectively.
On request, the address of a Service Centre is available at the Centralized Warranty Center .
